WARRANTY

Puffi offers a 3-month warranty period. You have the flexibility to return a defective item for an exchange or refund at any time within this 3-month duration. To initiate a return, please reach out to us with your order details using the contact information provided below.

 

At Puffi, we adhere to the principle that returns and exchanges should be handled on an individual basis, prioritizing the ultimate goal of ensuring customer satisfaction. To support this approach, we kindly ask our valued customers to thoroughly test all products and diligently troubleshoot any issues before requesting a return or exchange.

 

It's essential to note that we accept returns for new, unopened items purchased from our website within 30 days of delivery, and you can choose either a refund or store credit. However, please be aware that opened or used items will not be eligible for return.

 

To begin a returns process, you are required to contact us via email at orders@puffivape.com with your order # in subject line and reason for return.